Ordering + Personalization
Can I personalize my item?
Yes! Many of our products can be personalized with names, initials, dates, or custom text. Personalization options are listed on each product page.
Can I preview my personalization before ordering?
We do not provide photos of finished engravings or cut pieces prior to shipment. If requested, we’re happy to share a digital design proof before your item goes into production.
Can I make changes after placing my order?
Because our items are made to order, changes must be requested within 24 hours of purchase. Please contact us as soon as possible.
Can you engrave my logo?
Yes, we’re happy to engrave logos upon request. For best results, please provide your logo in black and white, submitted as a PNG or SVG file.
Engraving + Product Variations
Why does the engraving look lighter or darker than what’s shown online?
Each piece is made from natural materials like wood and marble. Variations in grain, color, and texture are normal and make each item unique.
Will my product look exactly like the photo?
Photos are for reference only. Due to the natural materials used, no two pieces will be exactly alike.
Care Instructions
Can I put my cutting or charcuterie board in the dishwasher?
No. Please hand wash only using warm water and mild soap. Dry immediately with a towel. Do not soak.
Do you apply finishes or sealants to your boards?
No, we do not apply finishes or coatings. This allows customers to maintain their boards according to personal preference.
Shipping
What is the typical turnaround time?
Each item is thoughtfully crafted to order. Most orders ship within 1-3 business days, and often sooner. During peak seasons or holidays, production times may vary to ensure the quality and care each piece receives.
Do you offer local pickup?
Yes, local pickup is available in Prosper, Texas. Simply select the local pickup option at checkout. Once your order is ready, you’ll receive an email with pickup details and instructions.
Do you offer expedited shipping?
Expedited shipping options may be available at checkout depending on your location.
Do you ship internationally?
Currently, we only ship within the United States.
Returns + Cancellations
Do you accept returns?
Because our items are personalized, we do not accept returns unless the item arrives damaged or incorrect.
What if my order arrives damaged?
Please contact us within 48 hours of delivery with photos of the damage so we can assist you.
General
How can I contact you?
You can reach us through our Contact page or by emailing our customer support team at mitchaboutco@gmail.com. We typically respond within 1–2 business days.